Privacy Policy

PRIVACY POLICY

Last updated: 26 August 2026

Watermates Plumbing ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. WHO WE ARE

Watermates Plumbing is a plumbing business based in Bentleigh, servicing homes and businesses across Melbourne's inner, eastern and southern suburbs.

Contact details:

Phone: 0418 387 517

Email: [email protected]

2. PERSONAL INFORMATION WE COLLECT

When you contact us, request a quote, or use our website, we may collect:

- Your name

- Phone number

- Email address (if provided)

- Suburb or address

- Details about the plumbing service you require

- Any other information you choose to provide in a job description or enquiry

We collect this information directly from you when you submit a form on our website, call us, or otherwise contact us.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

- Respond to your enquiry and provide a quote

- Schedule and carry out plumbing services

- Communicate with you about a job in progress

- Send you information about your service or account, where relevant

- Improve our website and services

- Comply with legal or regulatory obligations

We do not use your personal information for any purpose unrelated to these without your consent, unless required or authorised by law.

4. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information to third parties. We may disclose your information to:

- Trusted service providers who help us operate our business (for example, website hosting, customer relationship management, or SMS/communication platforms), who are only permitted to use your information to provide services to us

- Google, where you choose to leave a review or interact with our Google Business Profile

- Government or regulatory bodies where required by law

5. DATA SECURITY

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. ACCESS AND CORRECTION

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, contact us using the details above.

7. MAKING A COMPLAINT

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly using the details above so we can address your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Phone: 1300 363 992

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Watermates Plumbing

Phone: 0418 387 517

Email: [email protected]